Email: support@vrcave.ca

VRCAVE Support Time Policy

This Policy is intended for emails sent to support@vrcave.ca. Note that response times tend to be quicker during VRCAVE’s core support hours so partners are encouraged to contact us then.

VRCAVE Core Support hours:

8:00am to 4:00pm Mountain Time Monday to Friday (excluding holidays)

Support Email Response Time Commitment

	During Core Hours	Outside Core hours
Target Response Time	Less than 1 hour	Less than 6 hours
Maximum Response Time	Less than 4 hours	Less than 24 hours

Table of contents

• Updating Guide PCVR
• Updating Guide Standalone
• License Renewal Guide
• Release Notes PCVR
• Release Notes Standalone

VRCAVE Standalone (Meta Quest or Vive Focus 3)

• Meta Quest Initial Setup
• Vive Focus 3 Initial Setup
• Vive Focus 3 Wifi Streaming Setup
• VRCAVE Standalone Calibration
• Meta Quest Preparing for Sideloading
• Inside-Out Tracking Best Practices
• Troubleshooting Quest

VRCAVE PCVR (PC Backpacks)

• Initial Setup (START HERE)
• Teleport Mode Multiplayer Setup
• Room Setup
• Remotely Control VR Backpacks (Optional)
• Mic Chat Mumble Setup (Optional)
• Establishing Static IP(Recommended for Mumble Server)
• SinglePlayer Setup (Only For Demoing)
• Setting Up a Second Room
• Troubleshooting

Operator Guides

• Operations Guide
• Space Station Tiberia
• Depths of Osiris
• Dragon Tower
• Time Travel Paradox
• Manor of Escape
• Laser Bots
• Hospital of Horror
• Pirates Plague
• Runaway Train
• Ninja Trials

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